Vora Technologies, LLC
Effective Date: 01/01/2025
Last Updated: 08/01/2025

These Terms of Use (“Terms”) form a binding agreement between Vora Technologies, LLC (“Vora,” “we,” “us,” “our”) and the entity or person that creates an account or otherwise uses the Services (“Subscriber,” “you,” “your”). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Definitions

Services: Vora’s AI receptionist platform, including issuance of a dedicated business phone number, call forwarding, missed-call SMS (consent-first), AI text conversation after opt-in, optional calendar integration (Google/Outlook), dashboards, websites/funnels, APIs, and related software/support.

Subscriber: The business or individual that signs up for an account/plan and administers it.

Caller / End User: A person who calls or texts a Subscriber’s Vora number.

Dedicated Number: The telephone number provisioned by or through Vora for Subscriber’s use.

A2P 10DLC: Application-to-Person messaging program and carrier rules in the U.S.

Consent SMS: The first and only SMS sent after a missed call to ask the Caller for permission to continue by text.

2. Eligibility; Account

You must be at least 18 years old and have the authority to bind the Subscriber. You agree to provide accurate, current information and keep it updated. You are responsible for all activity under your account and for safeguarding credentials.

3. Plans; Trials; Billing; Taxes; Overage

Starter ($69/mo): Dedicated Number; call forwarding; missed-call Consent SMS; AI lead capture after opt-in; lead notifications (email/SMS); manual confirmations; 1,000 included texts/month; overage $10 per 1,000.

Pro ($149/mo): Everything in Starter plus Google/Outlook calendar sync; automatic confirmations & reminders; FAQ/keyword automations; 2,500 included texts/month; overage $10 per 1,000.

Trial: Free 7-day trial (no card required). After upgrade, billing begins immediately and recurs monthly until canceled.

Payments: Billed via Stripe or another provider; you authorize recurring charges, taxes/fees; you will keep payment details current.

Taxes: You are responsible for all taxes (other than Vora’s income taxes).

Refunds: Fees are non-refundable except where required by law (see Refund & Cancellation Policy).

4. Numbers; Porting; Emergency Calling

Number Assignment: Dedicated Numbers are provisioned by carriers. We may require KYC/LOA information and may reclaim/replace a number as required by law or carrier policy.

Porting: Port-in/port-out is not offered by default. If later offered, additional terms/fees apply.

Emergency Services: Vora numbers do not support 911 or emergency calling. Do not present Vora numbers as emergency lines.

5. Messaging & Consent (TCPA/CTIA/A2P)

Consent-First Flow: After a missed call, Vora sends one Consent SMS:
“Thanks for calling [Business Name]. I’m Vora, their AI assistant. Can I text you to help with your request? Reply YES to continue, STOP to unsubscribe, HELP for help. Msg & data rates may apply.”
No further SMS are sent unless the Caller replies YES.

STOP/HELP/START: We honor STOP (unsubscribe), HELP (support info), and START (resubscribe) promptly per CTIA rules.

Quiet Hours: Messages are limited to reasonable hours (e.g., 8am–9pm local) unless the Caller initiates.

Carriers: Carriers are not liable for delayed or undelivered messages.

Recordkeeping: Subscriber must maintain accurate business identity and consent/opt-out records.

Content Standards: No illegal, harmful, deceptive, harassing, or discriminatory content; avoid SHAFT categories (sex, hate, alcohol, firearms, tobacco) unless expressly permitted by law/carriers.

A2P Campaigns: Subscriber must provide accurate campaign details and comply with carrier policies at all times. Vora may suspend messaging as required to meet legal/carrier obligations.

6. Call Forwarding; Voicemail; Recording/Transcription

Forwarding & Voicemail: Calls to the Dedicated Number forward to Subscriber’s specified phone. If unanswered, Subscriber’s existing voicemail applies (Subscriber’s carrier voicemail).

Recording/Transcription (if enabled): Subscriber is solely responsible for complying with call-recording/consent laws and for providing any required notice.

7. Subscriber Responsibilities; No Responsibility for Subscriber Use

You are solely responsible for how you use the Services, your content, your Caller interactions, and compliance with all applicable laws (including TCPA/CTIA/A2P, call-recording rules, privacy, consumer protection). You must provide legally sufficient notices to your customers and obtain all necessary consents. You will configure the Services (e.g., quiet hours, keywords, forwarding) appropriately for your use case. Vora is not responsible for outcomes, misuse, illegal use, or configuration errors by Subscriber.

8. AI Features; Outputs; Feedback

AI Outputs: AI-generated responses may be incomplete or inaccurate. Review before reliance. Vora disclaims IP and accuracy warranties for AI outputs.

Feedback: If you submit suggestions/ideas, you grant Vora a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose.

9. Integrations; Third Parties

Vora may integrate with third-party tools (e.g., Google/Outlook). You authorize data exchange necessary to enable features (e.g., booking). Third-party terms apply. We are not liable for third-party outages or changes.

10. Acceptable Use

You will not: (i) send SMS without valid opt-in; (ii) bypass/disable opt-out or help mechanisms; (iii) spam or mass-message unrelated recipients; (iv) probe/test system vulnerabilities; (v) copy/modify/reverse-engineer the Services; (vi) use the Services for unlawful/infringing/discriminatory purposes; (vii) mislead recipients as to identity.

11. Intellectual Property; License; No Reverse Engineering

Vora IP: The Services, software, sites/funnels, AI models, workflows, designs, documentation, and other materials (“Vora IP”) are owned by Vora or its licensors and protected by IP laws. Except for the limited rights expressly granted, Vora reserves all rights.

License to Subscriber: Subject to these Terms and timely payment, Vora grants Subscriber a non-exclusive, non-transferable, revocable license to access/use the Services during the subscription term for internal business purposes.

No Reverse Engineering: You may not copy, modify, create derivative works, reverse engineer, decompile, or disassemble the Services, or attempt to derive source code or underlying ideas.

12. Subscriber & Caller Content; De-identified Data

Subscriber Content: Subscriber retains ownership of Subscriber-provided content (logos, scripts, FAQs, settings). Subscriber grants Vora a limited, worldwide, royalty-free license to host/use/process/transmit/display Subscriber Content to operate and improve the Services.

Caller Content: To the extent Subscriber owns/controls Caller SMS/call content, Subscriber grants the same limited license.

De-identified/Aggregated Data: Vora may use de-identified or aggregated usage data (not identifying a natural person) for analytics, security, and service improvement.

13. Data Protection; Privacy; DPA

Use is subject to Vora’s Privacy Policy. For Subscriber account data, Vora is a controller; for Caller data, Vora acts as a processor/service provider to Subscriber. A Data Processing Addendum (DPA) is available upon request. Subscriber agrees to provide legally sufficient privacy notices to its customers.

14. Disclaimers; No Guarantees

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” VORA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE. Vora makes no guarantees of increased revenue, profit, appointment volume, lead volume/quality, conversion rates, or any specific business outcome. Examples/testimonials are illustrative only and do not represent typical or promised results. The Services and materials are not legal, financial, or professional advice.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VORA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, OR DATA; OR COST OF SUBSTITUTE SERVICES. EXCEPT FOR YOUR PAYMENT OBLIGATIONS OR INDEMNITY, VORA’S TOTAL AGGREGATE LIABILITY IN ANY 12-MONTH PERIOD SHALL NOT EXCEED THE FEES PAID BY SUBSCRIBER TO VORA FOR THE SERVICES IN THAT PERIOD.

16. Indemnification

Subscriber will defend, indemnify, and hold harmless Vora and its affiliates from third-party claims arising out of: (a) Subscriber’s content or use/misuse of the Services; (b) violations of law (including TCPA/CTIA/A2P); (c) disputes with Callers; or (d) Subscriber’s breach of these Terms.

17. Cancellation & Termination

How to cancel. You may cancel your subscription at any time by emailing hello@meetvora.ai from the account owner email with subject line “Cancel Vora Subscription” and the following required information in the body:

Business name

Account owner name

Account owner email (must match the email on file)

Vora number(s) to deactivate

Effective date. Cancellation is effective at the end of the current billing period. You will continue to have access through that date. STOP (SMS opt-out) does not cancel billing; you must submit a cancellation request per this section.

Refunds. Fees are non-refundable and there are no credits for partial months, downgrades, or unused Services, except where required by law. Overage usage (e.g., SMS beyond plan limits) incurred prior to cancellation will be billed at month-end.

Upon cancellation. We will (a) disable message sending on your Vora number(s), (b) remove call forwarding, and (c) schedule the release of the number(s) back to the carrier within 30 days unless otherwise required by law or carrier policy. If you need data export, request it within 30 days of cancellation by emailing hello@meetvora.ai.

Suspension/termination by Vora. We may suspend or terminate the Services for nonpayment, suspected abuse, legal or carrier compliance, or violations of these Terms. We may retain limited records as required by law or for legitimate business purposes.

No responsibility for Subscriber use. You are solely responsible for how you use the Services, including messaging configuration, content, consents, and compliance with applicable laws (TCPA/CTIA/A2P, privacy, call-recording). Vora is not responsible for outcomes, misuse, or configuration errors by Subscriber.

18. DMCA Copyright Policy

We respect IP rights and may terminate repeat infringers. To file a DMCA notice, email dmca@meetvora.ai with all elements of 17 U.S.C. §512(c)(3). To file a counter-notice, provide all elements of 17 U.S.C. §512(g)(3).
Designated Agent: Vora Technologies, LLC – DMCA Agent, Jacksonville, Florida, USA.

19. Governing Law; Disputes

These Terms are governed by the laws of the State of Florida (without regard to conflicts). Disputes will be resolved by binding arbitration in Florida under AAA rules. Class actions are waived. Either party may seek injunctive relief for misuse of IP or confidential information.

20. Force Majeure

Neither party is liable for delays/failures due to events beyond reasonable control (e.g., disasters, strikes, outages, carrier failures, war, government action).

21. Assignment; Notices; Publicity; Changes; Entire Agreement

You may not assign these Terms without Vora’s consent. We may assign to an affiliate or successor. Notices may be provided by email or posted in-app/site. We may identify Subscriber as a customer unless you opt out at hello@meetvora.ai. We may modify the Services or these Terms with notice; material changes will specify an effective date. These Terms, the Privacy Policy, and any order forms constitute the entire agreement.

Contact: hello@meetvora.ai | Vora Technologies, LLC, Florida, USA
Copyright: © 2025 Vora Technologies, LLC. All rights reserved. Effective Date: 01/01/2025